At Square One (part of OMERS Enterprise) we strive to provide our services in a way that respects the dignity and independence of people with disabilities. We are committed to giving customers with disabilities the same opportunity to access our services in the same place and in a similar way as others. Our Accessibility Policy sets out the principles for how OMERS Enterprise provides customer service, member services and interacts with people with disabilities. For more information, please see the Accessibility Policy.

For an accessibility checklist, see our AODA Accessibility Report.


For ease of accessibility, five sets of elevators are available in the following locations.

  • Across from Gap and Holt Renfrew - to parking deck P5
  • At Entrance 4 - to exterior parking lot P4 and underground parking deck P5.
  • Across from Hudson’s Bay on Level 1 and 2
  • Beside Aldo Shoes and near Food Central on Level 1/Coach on Level 2
  • Beside Purdys on Level 1/Ben Moss Jewellers on Level 2

Anchor and multi-level stores will also have elevator access within their premises.

Accessible Taxi

Accessible taxis are located by the Security/Tim Hortons Entrance on Level 1. See Map

For additional inquiries regarding accessibility, please contact the Square One Security Department at 905 270-7023.