Guest Services

Locations

With three Guest Services locations to assist you, outstanding customer service is our priority:

  • Guest Services 1: Level 1, located near Earl's Kitchen + Bar and TD Canada Trust
  • Guest Services 2: Level 2, located between Le Château and Ann Taylor
  • Guest Services 3 - Concierge: Level 2, located between Harry Rosen and kate spade new york

Offerings:

  • Handheld (printed) directories
  • Brand, product, and shopping centre insight
  • Ontario and local area tourism information
  • Gift Card Plus (more details)
  • Non-Motorized Wheelchairs (Photo ID required)

To reach a Guest Services Representative directly, call 905 279-SHOP (7467) during shopping centre hours.

Parking

With the opening of the south expansion, we introduce 867 additional parking spots to Square One. 
Find out the ideal place to park with our parking availability map.

For effortless parking options, visit our Valet services page.

Electric Car Charging Stations NEW

  • The South Expansion underground parking lot (P4) has 6 electric car charging stations on Level B. 
  • $2 per hour or $5 for a full charge.
  • Tap to pay with Via, MasterCard, American Express, Chargepoint+, or Discover.
  • For more information, call 1 888 758-4389

 

Additional Services

LOST & FOUND

If you have lost or found an item during your visit to Square One, Security will be able to assist you. See Security on Service menu.

 

CHILDREN'S STROLLERS

Two stroller vending units are available:

  • Single strollers - located within the Hudson's Bay corridor, Level 1
  • Single and double strollers - located near Entrance 4, Level 2

Rental fees are $8 for single strollers and $8 for double strollers. Cash and credit cards are accepted.
 

Nursing Facilities and Family Washrooms

Nursing Rooms and Family Washrooms are located throughout Square One. All of these washrooms are wheelchair accessible.

  • Level 2, across from H&M
  • Level 2, behind Spareparts
  • Level 1, within Food Central
  • Level 1, by Richtree Natural Markets

 

BANK MACHINES (ATMs)

Automatic Teller Machines (ATMs) are located at each of our full-service banks:

  • BMO Bank of Montreal
  • Scotiabank
  • TD Canada Trust

We also have ATMs from the following banks

  • CIBC (near Entance 4)
  • RBC Royal Bank (on Level 1, near Hudson's Bay)

 

PAYPHONES

​We have payphones in the following locations:

Level 1, in the Entrance corridor by Tim Hortons, Walmart, and Security

Level 1, at Entrance 4 by outdoor parking lot P4/underground P5

 

Accessibility

We strive to be an accessible destination. Read more about elevators and accessibility at Square One.