Locations

With three Guest Experience locations to assist you, outstanding customer service is our priority:


Offerings

  • Handheld (printed) directories
  • Brand, product, and shopping centre insight
  • Ontario and local area tourism information
  • Gift Card Plus (more details)
  • Non-Motorized Wheelchairs (Photo ID required)
  • Cellphone Chargers (Photo ID required)
  • SPC (Student Price Card) sales  |  Learn More


Guest Experience on Demand 

Interact with the Guest Experience team prior to shopping or while you’re in the centre. A Guest Experience Representative is available to answer all your questions.

  • Live Chat by selecting the GUEST EXPERIENCE LIVE CHAT button at the top of this page
  • Send a text message to 905 270-3624
  • Available during shopping centre open hours

To reach a Guest Experience Representative over the phone, call 905 279-SHOP (7467) during shopping centre hours.

Parking

With the opening of the south expansion, we introduced 867 additional parking spots to Square One. 
Find out the ideal place to park with our parking availability map.

For effortless parking options, visit our Valet services page.

Electric Vehicle Charging Stations

  • The South Expansion underground parking lot (P4) has 6 electric car charging stations on Level B. 
  • $2 per hour or $5 for a full charge.
  • Tap to pay with Visa, MasterCard, American Express, Chargepoint+, or Discover.
  • For more information, call 1 888 758-4389

 

Additional Services

LOST & FOUND

If you have lost or found an item during your visit to Square One, Security will be able to assist you. See Security on Service menu.

 

CHILDREN'S STROLLERS

Four stroller vending units are available:

  • Single strollers - located within the Hudson's Bay corridor, Level 1
  • Single and double strollers - located near Entrance 4, Level 2
  • Single strollers - located within Entrance 9, Level 2

Rental fees are $8 for single strollers and $10 for double strollers. Cash and credit cards are accepted.
 

Nursing Facilities and Family Washrooms

Nursing Rooms and Family Washrooms are located throughout Square One. All of these washrooms are wheelchair accessible.

  • Level 2, across from H&M
  • Level 2, behind Spareparts
  • Level 1, within Food Central
  • Level 1, by Richtree

 

BANK MACHINES

Automatic Teller Machines (ATMs) are located at each of our full-service banks:

  • BMO Bank of Montreal
  • Scotiabank
  • TD Canada Trust

We also have ATMs from the following banks:

  • CIBC (near Entrance 4)
  • RBC Royal Bank (on Level 1, near Tim Horton's/Security)


PAYPHONES

​We have payphones in the following locations:

  • Level 1, in the Entrance corridor by Tim Hortons, Walmart, and Security
  • Level 1, at Entrance 4 by outdoor parking lot P4/underground P5

 

Accessibility

We strive to be an accessible destination. Read more about elevators and accessibility at Square One.