Guest Services Live Chat


With three Guest Services locations to assist you, outstanding customer service is our priority:

  • Guest Services 1: Level 1, located near Earl's Kitchen + Bar and TD Canada Trust
  • Guest Services 2: Level 2, located between Le Château and Ann Taylor
  • Guest Services 3 - Concierge: Level 2, located between Harry Rosen and kate spade new york


  • Handheld (printed) directories
  • Brand, product, and shopping centre insight
  • Ontario and local area tourism information
  • Gift Card Plus (more details)
  • Non-Motorized Wheelchairs (Photo ID required)
  • Cellphone Chargers (Photo ID required)

Guest Services on Demand 

Interact with Guest Services prior to shopping or while you’re in the centre. A Guest Service Representative is available to answer all your questions.

  • Live Chat by selecting the GUEST SERVICES LIVE CHAT button at the top of this page
  • Send a text message to 905 270-3624
  • Available during shopping centre open hours

To reach a Guest Services Representative over the phone, call 905 279-SHOP (7467) during shopping centre hours.


With the opening of the south expansion, we introduce 867 additional parking spots to Square One. 
Find out the ideal place to park with our parking availability map.

For effortless parking options, visit our Valet services page.

Electric Vehicle Charging Stations

  • The South Expansion underground parking lot (P4) has 6 electric car charging stations on Level B. 
  • $2 per hour or $5 for a full charge.
  • Tap to pay with Visa, MasterCard, American Express, Chargepoint+, or Discover.
  • For more information, call 1 888 758-4389


Additional Services


If you have lost or found an item during your visit to Square One, Security will be able to assist you. See Security on Service menu.



Two stroller vending units are available:

  • Single strollers - located within the Hudson's Bay corridor, Level 1
  • Single and double strollers - located near Entrance 4, Level 2
  • Single strollers - located within Entrance 9, Level 2

Rental fees are $8 for single strollers and $10 for double strollers. Cash and credit cards are accepted.

Nursing Facilities and Family Washrooms

Nursing Rooms and Family Washrooms are located throughout Square One. All of these washrooms are wheelchair accessible.

  • Level 2, across from H&M
  • Level 2, behind Spareparts
  • Level 1, within Food Central
  • Level 1, by Richtree



Automatic Teller Machines (ATMs) are located at each of our full-service banks:

  • BMO Bank of Montreal
  • Scotiabank
  • TD Canada Trust

We also have ATMs from the following banks:

  • CIBC (near Entance 4)
  • RBC Royal Bank (on Level 1, near Hudson's Bay)


​We have payphones in the following locations:

  • Level 1, in the Entrance corridor by Tim Hortons, Walmart, and Security
  • Level 1, at Entrance 4 by outdoor parking lot P4/underground P5



We strive to be an accessible destination. Read more about elevators and accessibility at Square One.