Customers have the option to pick up their online or telephone purchases from our new Centralized Indoor Pickup area located on Level 1, between Shoppers Drug Mart and Purdys Chocolatier. Retailers will provide you with a pre-scheduled appointment for your pickup.

Centralized Indoor Pickup

Pickup hours may vary, check store page for more details. 

  • Retailers will provide shoppers with an appointment time for your pickup. 
  • Storefront Pickup will not be available. 
  • In-store shopping or access into the stores will not be permitted. 
  • Customers are not to loiter and are encouraged to maintain social distancing while in the Centralized Pickup area. 

Check back frequently as our list of participating retailers is updated in real time.

Using eGift Cards as Payment for previously ordered goods

If you have an appointment with a retailer to pickup pre-ordered goods, you may redeem an eGift Card* to use as payment towards this purchase.

*Subject to retailer participation. Please confirm directly with the store prior to your arrival.

  • Upon arrival to Square One’s centralized indoor pickup area (located on Level 1, between Shoppers Drug Mart & Purdy’s Chocolatier), please see a Guest Experience representative.
  • Present your retailer appointment confirmation to the Guest Experience representative in order to redeem the eGift Card.
  • The retailer staff member will then meet you at your identified location to complete your order pickup.


Stores participating in centralized indoor pickup