Shopping centre capacity is calculated using physical distancing guidelines and follows Step 3 of the Government of Ontario’s Roadmap to Reopen effective July 16th, 2021.
How often are you updating this information?
Square One management will receive live updates on how many guests are in the mall via the traffic counting system.
How do stores manage capacity? Are you able to provide capacity for every store?
The maximum capacity of each store will be posted on the store front. Each store will manage their own line ups. You may also refer to our virtual line available here for a more convenient and safe storefront pick-up. Through this tool, you will receive a text confirming your position in line and average wait time.
How will capacity levels be communicated? What happens if the area has reached max capacity or is in the red zone?
The capacity limit of Square One has been communicated to security and staff members. We monitor occupancy in real-time and Square One has a program in place to quickly adapt to rising occupancy levels and to control access to the centre.