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Home Holidays with Square One

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Hours & Services

Extended Hours

Extended hours begin Saturday, November 27, 2021.

Daily

Monday – Saturday: 10am – 9pm
Sunday: 10am – 8pm

Holidays
Christmas Eve: December 24, 9am – 6pm
Christmas Day: December 25, CLOSED
Boxing Day: December 26, 8am – 9pm
New Year’s Eve: December 31, 9am – 6pm

Regular shopping hours resume on Monday, January 2, 2022.

Gift Wrapping

Let us help you wrap up the holiday. Gift wrapping will be available at the Holiday Market*

November 26 – December 24 | Level 1, across from Coach
Monday – Saturday:  10am – 9am
Sunday: 10am – 8pm

*Gift wrapping is free for any purchase made at the holiday market. For purchases outside the market there will be a nominal fee.

Live Chat

Questions? We’re here to help! Our representatives are at your service.

Text: 905-218-1630
Call: 905-895-1961

 

Bag Check by PenguinPickUp

During your shopping visit to Square One, your arms may get tired from carrying multiple bags. Or maybe you’ve purchased a large item and would like to continue shopping.  

PenguinPickup will safely store your items from any store in a secure and temperature-controlled location while you finish shopping.  

Simply drop your bags off at Guest Services or the PenguinPickUp store and pick them up from our PenguinPickUp store when you’re ready. To learn more about other pickup options click here.

Visit Santa

Santa is dusting off his sleigh and gearing up for his ride to Square One.  Please stay tuned for updates on his arrival.

 

Square One & PenguinPickUp

Uniting people with their things is kind of our thing.  PenguinPickUp takes the hassle out of holiday shopping. We offer a free, convenient, one-stop pick up location for your centre purchases.

We offer the following convenient PickUp options:

Shop at Square One, we’ll hold your bags. 

During your shopping visit to Square One, your arms may get tired from carrying multiple bags. Or maybe you’ve purchased a large item and would like to continue shopping.  

PenguinPickup will safely store your items from any store in a secure and temperature-controlled location while you finish shopping.  

Simply drop your bags off at Guest Services or the PenguinPickUp store and pick them up from our PenguinPickUp store when you’re ready. 

Buy Online, Pickup at the PenguinPickUp store. 

Make online purchases with participating retailers ahead of time and pick up all your orders from one centralized place.  

From December 15th – 31st, curbside service will also be available from our dedicated PenguinPickUp lot. 

All you need to show is the confirmation email from PenguinPickUp and photo ID!

Buy Online, Pickup at Square One's dedicated PenguinPickUp curbside lot. 

Make online purchases with participating retailers. Once you’ve received a confirmation email from PenguinPickUp that your order is ready, wait in one of our dedicated parking spots and contact the PenguinPickUp store to have your packages delivered right to your vehicle.  

Available between December 15th – 31st. 

Best of all, using any of the PenguinPickUp services is free! 

Shop at the following stores to enjoy these convenient new services: 

  • Sunglass Hut
  • Sunglass Hut at Hudson Bay
  • MyOlive
  • Nature Collection
  • Ergocentric
  • Square One Guest Experience

 

FAQ's

What is PenguinPickUp? 

PenguinPickUp is a pop-up that works as centralized pick up for participating stores. Customers can choose to leave their purchased goods with Guest Services, and PenguinPickUp will collect them for holding. When done shopping, guests can collect all their purchases in one place.

How much does it cost? 

It is free!

Do I have to sign up for this? 

No. Simply tell the retail associate at participating stores that you want to use the PenguinPickUp service or leave your items at Guest Services.

How are my purchases kept safe? 

Your items are never left unattended. We take pictures of your items upon pick up, we then place your goods in a safe location with a number of additional security measures in place.

What happens if one of my items goes missing? 

We will make every attempt to make sure nothing goes missing. In the unfortunate event an item is lost, please contact us at PenguinPickUp.

How do I pick up my items? 

Bring a piece of government photo ID and confirm your phone number with us. No receipt required.

Please note that photo ID must match the name of the PenguinPickUp ticket, we cannot release packages to friends or family on your behalf.

When can I pick my items up? 

Items are ready for pickup 1 hour after a PenguinPickUp representative collects your items.

Are you offering curbside delivery? 

We will be offering curbside delivery from December 15th to December 31st. We have dedicated PenguinPickUp parking stalls located near Entrance 8.

Is there parking? 

We have dedicated PenguinPickUp parking stalls located at Entrance 8. Just look for the PenguinPickUp logo.

Can you hold items overnight? 

Yes, we will hold orders for one extra day. Items will be sent back to the retailer on the morning of the third day.

If I have multiple orders from different retailers, will they be grouped together? 

Yes! Orders are sorted by phone number and last name, so all your items will end up together.

Are you hiring? 

Yes! Email rpopjes@penguinpickup.com with your resume, which location you would like to work at, and your availability

Holiday Happenings

Toys for Tots

Square One is partnering with The Salvation Army in the Toys for Tots campaign to help bring joy and happiness to children in our community. Donations of unwrapped toys may be delivered to the security office from November 12th  – December 19th. Please visit here for details.

Holiday Market

Date: November 26 – December 24
Time: Monday – Saturday: 10am – 9pm; Sundays 10am – 8pm
Location: Level 2, across from Coach

Run The World Holiday Market is a luxurious holiday market featuring over 35 local women-owned businesses. And while you shop there will plenty of opportunities to take your next holiday photo!