JOB OBJECTIVE

The Store Administrator assists the Sales Professionals with all sales related activities, including transactions and repairs. Ships and receives merchandise. Administers the back office functions and handles all incoming telephone calls. Always approaches clients with a professional attitude.

 

RESPONSIBILITIES

Dresses appropriately, in a professional and well-groomed manner

Assists clients with their purchase, repair or service request

Provides assistance to sales professionals and store management with their concerns and special requests

Answers all telephone calls politely and in a timely fashion

Processes sales transactions accurately

Administers transfer requests including the shipping and receiving of merchandise and filing of incoming and outgoing packing slips in corresponding files

Ensures store has all necessary supplies and materials

Ensures merchandise purchased is properly cleaned, price tag removed, packaged in its corresponding box and gift wrapped if requested

Processes and distributes repairs accordingly, preparing factory repairs via appropriate mail service and assists clients with repair service questions

Ensures Retail Price Certificates are documented and mailed out on a timely basis for new purchases done at store level

Prepares all packages for mailing and shipping

Participates with general store and office maintenance

 

PHYSICAL REQUIREMENTS

Required to stand up for long periods of time

May be required to lift packages / boxes

 

WORKING CONDITIONS AND ENVIRONMENT

Schedule flexibility and availability required to accommodate store hours, including evenings and weekends

 

KNOWLEDGE AND SKILLS REQUIRED

EDUCATION

 High School Diploma

EXPERIENCE

 1 year retail sales experience

SKILLS

 Good customer service and selling skills

 Good interpersonal and communication skills (verbal and written)

 Good organizational skills

 Teamwork

 Able to multitask in a fast paced

 

PERFORMANCE MEASURES

Achievement of Sales Objectives

Customer Service

General performance related to responsibilities

Closing date: May 1, 2019
Job type: Full time
Contact name: Ashley Fasulo
Contact email: afasulo@birks.com