Locations

Our Guest Experience desk on Level 2 (located between Wilfred & European Jewellery) and at our Concierge desk on Level 2 (located between Harry Rosen and kate spade new york) are now open.

Gift card purchases can be made at our Guest Experience desk on Level 2 (located between Wilfred & European Jewellery), and at our Concierge desk on Level 2 (located between Harry Rosen and kate spade new york), or online at oxfordgiftcardplus.ca.*

*Please note that we are currently not accepting cash as a form of payment for gift card purchases.

With two Guest Experience locations to assist you, outstanding customer service is our priority:


Offerings

*Please note all Guest Experience amenity offerings/services will be temporarily unavailable.*

  • Handheld (printed) directories
  • Brand, product, and shopping centre insight
  • Ontario and local area tourism information
  • Cellphone Chargers (Photo ID required)

Non-Motorized Wheelchairs

Non-Motorized Wheelchairs (Photo ID required) are available at our Guest Experience desk on Level 2 (located between Wilfred & European Jewellery).

SPC (Student Price Card) sales  |  Learn More

Student Price Cards (SPC) purchases can be made at our Guest Experience desk on Level 2 (located between Wilfred & European Jewellery), and at our Concierge desk on Level 2 (located between Harry Rosen and kate spade new york).


Guest Experience on Demand 

Interact with the Guest Experience team prior to shopping or while you’re in the centre. A Guest Experience Representative is available to answer all your questions.

  • Live Chat by selecting the GUEST EXPERIENCE LIVE CHAT button at the top of this page
  • Send a text message to 905 270-3624
  • Available during shopping centre hours.


Parking

With the opening of the south expansion, we introduced 867 additional parking spots to Square One. 
Find out the ideal place to park with our parking availability map.

For effortless parking options, visit our Valet services page.

Electric Vehicle Charging Stations

  • The South Expansion underground parking lot (P4) has 6 electric car charging stations on Level B. 
  • $2 per hour or $5 for a full charge.
  • Tap to pay with Visa, MasterCard, American Express, Chargepoint+, or Discover.
  • For more information, call 1 888 758-4389

 

LOST & FOUND

If you have lost or found an item during your visit to Square One, Security will be able to assist you. See Security on Service menu.

 

CHILDREN'S STROLLERS

*Please note Strollers/Smarte Cartes have been decommissioned.*

Four stroller vending units are available:

  • Hudson’s Bay corridor, Level 1
  • Entrance Between TD Canada Trust and Walmart
  • Entrance 5, Level 1
  • Entrance 9, Level 2

Rental fees are $8 for single strollers. Cash and credit cards are accepted.
 

NURSING FACILITIES AND FAMILY WASHROOMS 

*Nursing Rooms and Family Washrooms are open and accessible.*

Nursing Rooms and Family Washrooms are located throughout Square One. All of these washrooms are wheelchair accessible.

  • Level 2, across from H&M
  • Level 2, behind Bonlook
  • Level 2, by Uniqlo
  • Level 2, by Entrance 4
  • Level 1, within Food Central
  • Level 1, by Booster Juice

 

BANK MACHINES

Automatic Teller Machines (ATMs) are located at each of our full-service banks:

  • BMO Bank of Montreal
  • Scotiabank
  • TD Canada Trust

We also have ATMs from the following banks:

  • CIBC (in Food Central)
  • RBC Royal Bank (on Level 1, near Tim Hortons/Security)

 

Wi-Fi Connectivity

Square One is pleased to provide complimentary Wi-Fi connectivity throughout the shopping centre. Connect to the Square One Shopping Centre network, provide the necessary permissions, and enjoy staying connected.


PAYPHONES

​We have payphones in the following locations:

  • Level 1, in the Entrance corridor by Tim Hortons, Walmart, and Security

 

Accessibility

We strive to be an accessible destination. Read more about elevators and accessibility at Square One.