Square One

Hours Per Week:   40

Type of Work:   0-2 years experience required

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. The Role: The Floor Lead is a valuable member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day to day business operations are expertly executed and maintained. The Floor Lead maintains a strong presence on the sales floor, has outstanding people skills, and champions Mejuri’s values. A true team player with a can-do attitude that motivates the team on a daily basis. Customer Experience: Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations. Expertly executes and coaches others to execute our Selling Programs. A product expert, remain informed and knowledgeable of all Mejuri products and latest launches. Assist the team with implementing various customer-centric campaigns and maintaining relationships Sales: Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals. Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business. Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients Drive business through clienteling, sourcing new customers, and fostering existing customer relationships. Manage sales floor operations, coaching and providing feedback in the moment to support to the sales team. Provide critical insights and make recommendations daily. Operations: Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day. Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction. Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc. Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes). Ensure physical store maintenance is upheld 10/10. Visual Merchandising: Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through. Provide support to Visual Lead during implementation of retail campaigns. Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner. Support with the day-to-day maintenance of visual displays and product. Report any damaged display product or tools to the Visual Lead. Provide feedback to Visual Lead relating to gaps and opportunities. What you'll bring to the team: Experience in a high volume retail environment. Adaptable with the ability to think creatively and quickly Excellent organization and analytical skills Critical thinking ability - identify potential challenges and develop action plans Physical requirements: Ability to stand for 8 hours, lift 50 lbs. Must be able to work outside of regular hours on occasion including evenings, weekends & holidays. Benefits at Mejuri: A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees) Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. Semi-annual performance reviews. Internal coaching department and learning and development to support career growth and plans for everyone. A generous product discount! Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviours that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Mejuri Values: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated #LI-Onsite Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Application Medium:

• Apply via the web

Apply Online

Hours Per Week:   15

Type of Work:   0-2 years experience required

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. The Role: The Floor Lead is a valuable member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day to day business operations are expertly executed and maintained. The Floor Lead maintains a strong presence on the sales floor, has outstanding people skills, and champions Mejuri’s values. A true team player with a can-do attitude that motivates the team on a daily basis. Customer Experience: Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations. Expertly executes and coaches others to execute our Selling Programs. A product expert, remain informed and knowledgeable of all Mejuri products and latest launches. Assist the team with implementing various customer-centric campaigns and maintaining relationships Sales: Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals. Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business. Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients Drive business through clienteling, sourcing new customers, and fostering existing customer relationships. Manage sales floor operations, coaching and providing feedback in the moment to support to the sales team. Provide critical insights and make recommendations daily. Operations: Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day. Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction. Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc. Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes). Ensure physical store maintenance is upheld 10/10. Visual Merchandising: Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through. Provide support to Visual Lead during implementation of retail campaigns. Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner. Support with the day-to-day maintenance of visual displays and product. Report any damaged display product or tools to the Visual Lead. Provide feedback to Visual Lead relating to gaps and opportunities. What you'll bring to the team: Experience in a high volume retail environment. Adaptable with the ability to think creatively and quickly Excellent organization and analytical skills Critical thinking ability - identify potential challenges and develop action plans Physical requirements: Ability to stand for 8 hours, lift 50 lbs. Must be able to work outside of regular hours on occasion including evenings, weekends & holidays. Benefits at Mejuri: A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees) Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. Semi-annual performance reviews. Internal coaching department and learning and development to support career growth and plans for everyone. A generous product discount! Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviours that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Mejuri Values: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated #LI-Onsite Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Application Medium:

• Apply via the web

Apply Online

Hours Per Week:   24

Type of Work:   0-2 years experience required

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. About Mejuri We’re on a mission to redefine luxury and we want you to be a part of that journey. Since being founded in 2015, Mejuri has turned fine jewelry into an everyday occasion while working towards making a positive impact in our communities, the industry, and the world. Because jewelry is an expression of self, and how you show up in the world should have no limits. That’s why we work with trusted suppliers across the globe, using high-quality, responsibly-sourced materials to create pieces meant to last a lifetime—that feel like you. The people behind our pieces extend beyond our incredible partners and trusted supplier network to our incredible employees around the world. Over the years, we’ve grown from a small team working out of Toronto, Canada to a global brand with over 500 employees across our headquarters and retail stores. As we continue to grow our retail footprint, our key recruitment focus is to curate teams who deliver on our mission across the globe. Role Purpose We are opening a brand new location at Square One Mall in Mississauga! At Mejuri, our Stylists are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Mejuri’s brand vision and values both with your team and with every customer you meet. Availability Must have open availability Friday through Sunday and be available minimum one weekday or weeknight Must be available to work during special event periods including Black Friday and Boxing Day What You'll Do Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target Educate our customer on Mejuri’s brand story and stay informed and knowledgeable on all of our products, latest launches and specialized services Work on a team of motivated and collaborative people who are unified by our corporate mission Champion Mejuri’s core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results Assist in efficiently transacting customers with accuracy and diligence Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online returns and purchases Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions What You'll Bring An ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming back Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team An ability to learn and retain relevant product knowledge to suggest and style for our customers Is able to think critically and solution in the moment to deliver on customer and business needs effectively An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT Ability to pay attention to customer feedback, trends and shares insights with management Great attention to detail, and a highly organized working style and strong sense of initiative, Ability to work on the sales floor for extended periods of time. History of successfully participating in and contributing to a positive team working environment Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Application Medium:

• Apply via the web

Apply Online

Hours Per Week:   24

Type of Work:   0-2 years experience required

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. About Mejuri We’re on a mission to redefine luxury and we want you to be a part of that journey. Since being founded in 2015, Mejuri has turned fine jewelry into an everyday occasion while working towards making a positive impact in our communities, the industry, and the world. Because jewelry is an expression of self, and how you show up in the world should have no limits. That’s why we work with trusted suppliers across the globe, using high-quality, responsibly-sourced materials to create pieces meant to last a lifetime—that feel like you. The people behind our pieces extend beyond our incredible partners and trusted supplier network to our incredible employees around the world. Over the years, we’ve grown from a small team working out of Toronto, Canada to a global brand with over 500 employees across our headquarters and retail stores. As we continue to grow our retail footprint, our key recruitment focus is to curate teams who deliver on our mission across the globe. The Perks: $250 Mejuri Gift Card upon Completion Competitive Wages and Additional Incentives A 40% Employee discount Guaranteed 15+ hours November 11th through the end of December Endless Learning Opportunities Role Purpose: Mejuri is heading into it's busiest time of year and are looking for seasonal support to join us over a three month period that will commence October 15th, 2024 and come to a close on January 15th, 2025. At Mejuri, our Stylists are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Mejuri’s brand vision and values both with your team and with every customer you meet. Availability: Please note you must be available to work all of the dates listed below: November 10th, 2024 November 17th, 2024 November 23rd - December 2nd, 2024 December 14th & 15th, 2024 December 20th - 2024 - January 3rd Additionally, you must have open availability Friday through Sunday and be available minimum one weekday or weeknight. What You'll Do: Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target Educate our customer on Mejuri’s brand story and stay informed and knowledgeable on all of our products, latest launches and specialized services Work on a team of motivated and collaborative people who are unified by our corporate mission Champion Mejuri’s core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results Assist in efficiently transacting customers with accuracy and diligence Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online returns and purchases Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions What You'll Bring: An ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming back Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team An ability to learn and retain relevant product knowledge to suggest and style for our customers Is able to think critically and solution in the moment to deliver on customer and business needs effectively An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT Ability to pay attention to customer feedback, trends and shares insights with management Great attention to detail, and a highly organized working style and strong sense of initiative, Ability to work on the sales floor for extended periods of time. History of successfully participating in and contributing to a positive team working environment #LI-Onsite Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Application Medium:

• Apply via the web

Apply Online

Hours Per Week:   40

Type of Work:   2-5 years experience required

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. The Role: As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the District Manager, you will drive the growth and awareness of Mejuri in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates the Mejuri values. You are the ultimate ambassador of the Mejuri brand; accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best. You reflect and celebrate milestones with your team and are focused on how to continue to grow & develop your team members focused on a high level of engagement. You will manage and provide oversight of all aspects of profit, people, and process within your store, partnering with People Operations, Retail Operations, Marketing and Merchandising departments to exceed targets. Revenue & Profitability: Responsible for the financial health and profitability of your store, driving revenue and exceeding targets. Responsible for managing store’s spend & seeks opportunities to minimize costs. Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the District Manager to achieve ideal targets. Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness and accountability. Develop the required business acumen to analyze results and plan & execute for improvement. Responsible for mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy & shrink. Form partnership & provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales. People: Ensure that we have the right people in the right positions at the right time and in the right quantities across your store Validate and participate in the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow our scaling business Validate and participate in the successful integration and onboarding of new talent to our store Validate the regular and accurate assessment of our people against performance review criteria and KPIs. Build healthy relationships with our people and establish a positive and engaging work environment. Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management Nurture a sustainable talent pipeline by providing store teams access to learning opportunities to prepare them for success in both current, and future, opportunities Validate and uphold the Mejuri compensation philosophy, ensuring that employees are compensated appropriately for their performance Validate that high performing employees are retained and low performing employees are amicably exited. Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise Customer Experience: Lead by example and validate the quality of the in-store customer experience by communicating,training, and upholding expectations on the team on Mejuri’s Steps of Selling. Provide in-store coaching to staff & Assistant Store Manager, working alongside them to demonstrate best practices in hosting, customer service and product knowledge. Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition. Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings. Brand: Act as an ambassador of Mejuri’s culture and values within and outside the company. Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level. Partner with Marketing & Store Services teams to host 1 event per quarter at each store location (including Fine Crew & Piercing events). Identify opportunities to build and maintain relationships within local communities to drive brand awareness. Operations: Responsible for providing day-to-day support to store team to ensure all objectives are achieved, operational, brand and product standards are maintained & store teams are set up for success. Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve. Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed. Champion best practices and execute the maintenance of all store functions ensuring locations are able to operate seamlessly, on time and achieve the desired objectives & KPIs What you'll bring to the team: Experience in high volume store in retail. Understanding of local market and requirements relevant to new store openings. Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments. Demonstrated understanding of service excellence in a consumer environment. Excellent communication skills. Deep local knowledge and informed of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need. Desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration. Bonus: you’ve opened a store from scratch. Bonus: you’ve worked at a start-up or fast growing company. Benefits at Mejuri: A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees) Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. Semi-annual performance reviews. Internal coaching department and learning and development to support career growth and plans for everyone. A generous product discount! #LI-Onsite Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Application Medium:

• Apply via the web

Apply Online

Hours Per Week:   40

Type of Work:   2-5 years experience required

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. The Role: It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network. As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Store Manager you will be responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives. You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command and have a tremendous impact on driving growth and achieving the KPI’s, providing the best in class customer service experience for our clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in data-driven decision making. Sales: Support the development of store business strategies, as defined by the Store and District Manager Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers Review weekly and monthly sales and product performance data taking action to improve sales performance Establish and implement changes to improve product performance where possible Improve sales performance of the team through feedback, coaching and training Review space productivity data and take action to maximize productivity and sales performance Gather insights from customers, communicating them to HQ Support in store marketing and promotional initiatives at a high standard and communicate cross functionally Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting. Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story. Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge. Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers. Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed. Promptly respond to and escalate any customer complaints. Leadership: Assist the Store Manager in coaching and developing a service-minded and high performing team Assist in the hiring process for key team members in your store. Build and promote strong collaborative relationships in your market and HQ Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery Foster a performance culture of ownership, continuous improvement and goal achievement Clearly communicate expected standards and demonstrate desired behaviours. Lead by example! Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement Embed the Mejuri values into the team’s daily activities Continuously network and build a candidate pipeline for current and future openings Monitor team compliance with Mejuri policies and procedures Operations: Supporting maintenance of visual and operational standards with the leadership team Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor. Manage team to prepare for and conduct stock-takes in a timely and effective manner Report any issues within the store to the Head Office including maintenance, cleaning and safety issues. Manage security of store, products and team, raising any issues with Head Office What you'll bring to the team: Experience as a leader in retail, sales or customer service Understanding of local market challenges and requirements relevant to new store openings A desire to deliver exceptional customer service Demonstrated understanding of service excellence in a consumer environment Excellent communication skills Data-driven decision making Tactical thinking You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration Bonus: you’ve worked at a start-up or fast growing company Benefits at Mejuri: A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees) Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. Semi-annual performance reviews. Internal coaching department and learning and development to support career growth and plans for everyone. A generous product discount! #LI-Onsite Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Application Medium:

• Apply via the web

Apply Online

Hours Per Week:   24

Type of Work:   0-2 years experience required

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. The Role: The Operations Lead is obsessed with every detail when it comes to the customer journey and excels in data-driven decision making. The Operations lead acts as the advocate for retail inventory resolving any issues or roadblocks in-store. They will set the standard for operational excellence within the store and drive profitability by strategically organizing the back of house (BOH), and completing all other inventory-related tasks to maximize product sell-through and ensure the utmost inventory accuracy. Customer Experience: Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story. Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well. Flex as a stylist when needed and support the in-store customer journey. Execute tasks and assist in keeping the store clean and organized. Ensure all customers are presented with their products and thanked as the final step of the customer journey. Proactively request feedback from management on successes and areas of improvement. Take opportunities for training and development when needed. Operations: Receiving - ensure accurate and timely receiving of weekly inventory and POSM supply receipts while assisting in backstocking replenishment deliveries. Order Fulfillment - manage the BOH flow for retail sales originating from in-store sales, phone sales or Buy Online Pickup in Store, ensuring efficiency with packaging and order delivery standards. Inventory & Supply Management - Manage inventory accuracy, ensuring Sellable, Display inventory levels are accurate and overseeing all tasks for internal adjustments and transfers. Support all inventory count processes and execute measures to ensure inventory accuracy. Ensure order and/or product discrepancies are communicated and troubleshooted in the moment (and deploy cross functional HQ communication as needed). Complete all necessary documentation for shrink, monitoring reasons and taking action to reduce shrink where possible. Storage & Organization - Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies. Technology Management - Ensure all technology is working and determine solutions when needed. Escalate issues to store management & IT if issues cannot be resolved in store. Visual Merchandising: Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through. Provide support to Visual Lead during implementation of retail campaigns. Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner. Support with the day-to-day maintenance of visual displays and product. Report any damaged display product or tools to the Visual Lead. Provide feedback to Visual Lead relating to gaps and opportunities. Sales: Support the achievement of store KPI’s, as defined by the Store Manager. Support operational systems & processes that enable the business to maximize results. Share consistent operational information between leadership and team members. Support training and onboarding for new team members, focusing on operational requirements. Responsible for managing the floor and customer experience when Store Manager is not present. Communicate any customer insights to Store Manager and Operations Manager. Responsible for answering all incoming phone calls and service the client, including managing phone sales. Responsible to ensure all voicemails are responded to within 12 hours. What you'll bring to the team: Experience in a high volume retail environment. Experience creating standards and procedures. Adaptable with the ability to think creatively and quickly Excellent organization and analytical skills Critical thinking ability - identify potential challenges and develop action plans Physical requirements: Ability to stand for 8 hours, lift 50 lbs. Ability to travel. Must be able to work outside of regular hours on occasion including evenings, weekends & holidays. Benefits at Mejuri: A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees) Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. Semi-annual performance reviews. A generous product discount! #LI-Onsite Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Application Medium:

• Apply via the web

Apply Online