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    Guest Experience

    Questions? We’re here to help! Chat with us here.

    Our Guest Experience Representatives are at your service during mall hours. Call us at 905-270-7771.

    Square One Gift Cards

    To purchase gift cards, please visit our gift card page. For further inquiries, please call us at 905-270-7771 or email us at info@shopsquareone.com.

    24/7 Security

    Your safety is of utmost importance to us. Our Security team patrols and monitors Square One Shopping Centre and its parking facilities 24 hours a day, 365 days a year. Square One Security is onsite 24/7 and utilizes extensive CCTV footage of the property to ensure that Square One is a safe and secure shopping centre.

    For urgent matters, please call 905-270-7023.

    Lost and Found

    If you have misplaced an item, please visit the Security Office on Level 1, by Walmart or contact Security at 905-566-9355.

    Family Services

    • Family Washrooms – Square One offers family washrooms equipped with change tables. View on Map.
    • Nursing Rooms – For your convenience, the shopping centre has nursing rooms available. View on Map.
    • Expectant Mother & Small Children Parking – Square One has designated courtesy parking stalls for expectant mothers and visitors with small children near each entrance.

    Phone Charging

    There are two phone charger stations located in the shopping centre that offer portable phone chargers for rent (iPhone & Android compatible). View on Map. The rental fee is $6 for every 24 hours that the charger is rented for.

    Auto Aid Assistance

    Security offers car battery boosts and personal escorts to your vehicle as required. For more details, call the Security team at 905-270-7023.

    EV Chargers

    Six electric-vehicle charging stations are available in the P4 underground parking garage, near Holt Renfrew. The charging fee is $2 per hour or $5 for a full charge.

    Visitors can tap to pay with Visa, MasterCard, American Express, Chargepoint+, or Discover.

    For more information, call 1-888-758-4389.


    Wheelchairs are available on a first come, first serve basis at our Guest Experience desk on Level 2, by WilfredA credit card is required as a deposit for the rental. Subject to availability. Please call our Guest Experience team at 905-270-7771 for further information.

    Wifi In Mall

    Square One offers complimentary Wifi to guests visiting the shopping centre. Please connect to the network, ‘_Square One Shopping Centre’.

    To gain access to the network, users will be kindly asked to provide their email address and postal code, as well as acknowledge the Terms and Conditions and Privacy Statement. Alternatively, users can also be granted access to the network by signing-in in with your Facebook account.

    Pet Policy

    Only service animals are welcome into the shopping centre. Your co-operation and understanding is appreciated.

    SPC Cards

    SPC Cards can be purchased from our Guest Experience desk located on Level 2, by Wilfred. For more information and terms and conditions, please visit SPCcard.ca