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    Guest Experience

    Questions? We’re here to help!

    Our Guest Experience desk is located on Level 2, by Wilfred.

    Open daily: Monday – Saturday from 10AM – 9PM and Sunday from 11AM – 7PM.

    Our Guest Experience team is also available via phone during shopping centre hours.

    Call: 905-270-7771


    Wheelchairs are available on a first come, first serve basis at our Guest Experience desk on Level 2, by WilfredA credit card is required as a deposit for the rental. Subject to availability. Please call our Guest Experience team at 905-270-7771 for further information.

    Phone Chargers

    There are two phone charger stations located in the shopping centre that offer portable phone chargers for rent (iPhone & Android compatible). The rental fee is $6 for every 24 hours that the charger is rented for. The stations can be found at the following locations:

    • by Bank of Montreal, Level 1
    • by Guest Experience, Level 2

    Lost & Found

    If you have misplaced an item, please contact Security at 905-566-9355 or visit the Security Office on Level 1, by Walmart.

    Family Amenities

    • Family Washrooms – Square One offers 4 family washrooms equipped with change tables.
    • Nursing Room – For your convenience, the centre has 5 nursing rooms.
    • Expectant Mother & Small Children Parking – Square One has designated courtesy parking stalls for expectant mothers and visitors with small children near each entrance.

    Electric Vehicle Charging (EVC)

    Six electric-vehicle charging stations are available in the P4 underground parking garage, near Holt Renfrew. The charging fee is $2 per hour or $5 for a full charge.

    Visitors can tap to pay with Visa, MasterCard, American Express, Chargepoint+, or Discover.

    For more information, call 1-888-758-4389.  

    Gift Cards

    View Square One gift card options for Classic Gift Cards, eGift Cards and Corporate Gifting here: https://shopsquareone.com/gift-cards/

    SPC Card

    SPC Cards can be purchased from our Guest Experience desk located on Level 2, by Wilfred. For more information and terms and conditions, please visit SPCcard.ca