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Hours Per Week: 20Ensure high levels of customer satisfaction through excellent sales service Assess customers needs and provide assistance and information on product features Welcome customers to the store and answer their queries Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis “Go the extra mile” to drive sales Maintain in-stock and presentable condition assigned areas Actively seek out customers in store Remain knowledgeable on products offered and discuss available options Process POS (point of sale) purchases Cross sell products Handle returns of merchandise Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Comply with inventory control procedures Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Hours Per Week: 40The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service. Specific responsibilities include (but are not limited to) the following: Provide sales floor supervision by spending the majority of the time on the selling floor Coach and train associates to maintain luxury standards and achieve customer service targets Resolves customer issues and/or complaints and keeps manager informed Makes recommendations on changes and/or solutions to enhance customer sales and service standards Actively participate as a training facilitator for sales and service programs and other company training programs as required Assist in the launch and maintenance of selling tools and sales and service programs Assists associates in developing, maintaining and growing an active store client base and strong customer relationships Participates in the recruitment and selection of associates Assigns work and assignments to associates as required Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues Provides input into associate performance assessments and appraisals, performance improvement plans Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives Maintain high standards of merchandise presentation at all times Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required Model leadership behaviours that promote a culture of open communication, employee development and trust The ideal candidate: 1-3 years supervisory experience with accountability for sales and service Proven track record of exceeding sales and profit targets Is adaptable and comfortable with change Retail selling experience in a luxury environment preferred Confident and effective communication (written & verbal) and interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Entrepreneurial spirit
- Apply via the web
Hours Per Week: 40 hours
Type of Work: Permanent, Temporary-Verifies accuracy of incoming/outcoming product -Verifies the accuracy of all shipping and receiving documents as per company procedure. -Ensure the priory handling of all store inventories, merchandise, received or transferred. -Maintains a neat, organized and well stocked merchandise area. - Complies with store security procedures as explained. -Ensure merchandise is properly sized. -Performs other duties as assigned by the Store Manager and Assistant Manager.