Seasonal Part Time Customer Care Associate

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell:
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

More about the role:
Learn and understand our products – they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we’re not just selling a skin care routine, we’re also helping communities build a better life

Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good

Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service

What we look for:
Interest in connecting with customers to drive customer engagement

Open availability for evening, weekend, and holiday shifts.

What we offer:
Comprehensive onboarding in your new position

Training hours for you & your team as needed
A 50% discount on regular product & 30% on Gifts

Freebies – when we launch new products, we want our Teams to be the first to fall in love with them

Volunteer time so you can spend time with the causes that matter to you

Ability to make connections with Community Partners to drive local activism

(UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good

Opportunities to grow within the Brand:
Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose

Seasonal Stylist

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
About Mejuri

We’re on a mission to redefine luxury and we want you to be a part of that journey. Since being founded in 2015, Mejuri has turned fine jewelry into an everyday occasion while working towards making a positive impact in our communities, the industry, and the world. Because jewelry is an expression of self, and how you show up in the world should have no limits. That’s why we work with trusted suppliers across the globe, using high-quality, responsibly-sourced materials to create pieces meant to last a lifetime—that feel like you. The people behind our pieces extend beyond our incredible partners and trusted supplier network to our incredible employees around the world. Over the years, we’ve grown from a small team working out of Toronto, Canada to a global brand with over 500 employees across our headquarters and retail stores. As we continue to grow our retail footprint, our key recruitment focus is to curate teams who deliver on our mission across the globe.

The Perks:

$250 Mejuri Gift Card upon Completion
Competitive Wages and Additional Incentives
A 40% Employee discount
Guaranteed 15+ hours November 11th through the end of December
Endless Learning Opportunities
Role Purpose:

Mejuri is heading into it’s busiest time of year and are looking for seasonal support to join us over a three month period that will commence October 15th, 2024 and come to a close on January 15th, 2025. At Mejuri, our Stylists are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Mejuri’s brand vision and values both with your team and with every customer you meet.

Availability:

Please note you must be available to work all of the dates listed below:

November 10th, 2024
November 17th, 2024
November 23rd – December 2nd, 2024
December 14th & 15th, 2024
December 20th – 2024 – January 3rd
Additionally, you must have open availability Friday through Sunday and be available minimum one weekday or weeknight.

What You’ll Do:

Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge
Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target
Educate our customer on Mejuri’s brand story and stay informed and knowledgeable on all of our products, latest launches and specialized services
Work on a team of motivated and collaborative people who are unified by our corporate mission
Champion Mejuri’s core values each day – Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results
Assist in efficiently transacting customers with accuracy and diligence
Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online returns and purchases
Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions
What You’ll Bring:

An ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming back
Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team
An ability to learn and retain relevant product knowledge to suggest and style for our customers
Is able to think critically and solution in the moment to deliver on customer and business needs effectively
An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT
Ability to pay attention to customer feedback, trends and shares insights with management
Great attention to detail, and a highly organized working style and strong sense of initiative,
Ability to work on the sales floor for extended periods of time.
History of successfully participating in and contributing to a positive team working environment
#LI-Onsite
Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated

Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Style Advisor

Psst.
We’re Hiring
Retail
Associates.
Join us in delivering Everyday Luxury experiences for our clients!