2-5 years experience required Archives

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
The Role:

As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the District Manager, you will drive the growth and awareness of Mejuri in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates the Mejuri values. You are the ultimate ambassador of the Mejuri brand; accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best. You reflect and celebrate milestones with your team and are focused on how to continue to grow & develop your team members focused on a high level of engagement. You will manage and provide oversight of all aspects of profit, people, and process within your store, partnering with People Operations, Retail Operations, Marketing and Merchandising departments to exceed targets.
Revenue & Profitability:

Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
Responsible for managing store’s spend & seeks opportunities to minimize costs.
Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the District Manager to achieve ideal targets.
Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
Responsible for mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy & shrink.
Form partnership & provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales.
People:

Ensure that we have the right people in the right positions at the right time and in the right quantities across your store
Validate and participate in the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow our scaling business
Validate and participate in the successful integration and onboarding of new talent to our store
Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
Build healthy relationships with our people and establish a positive and engaging work environment.
Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
Nurture a sustainable talent pipeline by providing store teams access to learning opportunities to prepare them for success in both current, and future, opportunities
Validate and uphold the Mejuri compensation philosophy, ensuring that employees are compensated appropriately for their performance
Validate that high performing employees are retained and low performing employees are amicably exited.
Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise
Customer Experience:
Lead by example and validate the quality of the in-store customer experience by communicating,training, and upholding expectations on the team on Mejuri’s Steps of Selling.
Provide in-store coaching to staff & Assistant Store Manager, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
Brand:

Act as an ambassador of Mejuri’s culture and values within and outside the company.
Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level.
Partner with Marketing & Store Services teams to host 1 event per quarter at each store location (including Fine Crew & Piercing events).
Identify opportunities to build and maintain relationships within local communities to drive brand awareness.
Operations:

Responsible for providing day-to-day support to store team to ensure all objectives are achieved, operational, brand and product standards are maintained & store teams are set up for success.
Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
Champion best practices and execute the maintenance of all store functions ensuring locations are able to operate seamlessly, on time and achieve the desired objectives & KPIs
What you’ll bring to the team:

Experience in high volume store in retail.
Understanding of local market and requirements relevant to new store openings.
Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
Demonstrated understanding of service excellence in a consumer environment.
Excellent communication skills.
Deep local knowledge and informed of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need.
Desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration.
Bonus: you’ve opened a store from scratch.
Bonus: you’ve worked at a start-up or fast growing company.
Benefits at Mejuri:
A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
Semi-annual performance reviews.
Internal coaching department and learning and development to support career growth and plans for everyone.
A generous product discount!
#LI-Onsite

Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated

Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Assistant Store Manager

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
The Role:
It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network.

As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Store Manager you will be responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives.
You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command and have a tremendous impact on driving growth and achieving the KPI’s, providing the best in class customer service experience for our clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in data-driven decision making.

Sales:
Support the development of store business strategies, as defined by the Store and District Manager
Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
Review weekly and monthly sales and product performance data taking action to improve sales performance
Establish and implement changes to improve product performance where possible
Improve sales performance of the team through feedback, coaching and training
Review space productivity data and take action to maximize productivity and sales performance
Gather insights from customers, communicating them to HQ
Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting.
Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story.
Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
Promptly respond to and escalate any customer complaints.
Leadership:

Assist the Store Manager in coaching and developing a service-minded and high performing team
Assist in the hiring process for key team members in your store.
Build and promote strong collaborative relationships in your market and HQ
Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery
Foster a performance culture of ownership, continuous improvement and goal achievement
Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment
Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
Embed the Mejuri values into the team’s daily activities
Continuously network and build a candidate pipeline for current and future openings
Monitor team compliance with Mejuri policies and procedures
Operations:

Supporting maintenance of visual and operational standards with the leadership team
Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience
Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate
Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor.
Manage team to prepare for and conduct stock-takes in a timely and effective manner
Report any issues within the store to the Head Office including maintenance, cleaning and safety issues.
Manage security of store, products and team, raising any issues with Head Office
What you’ll bring to the team:

Experience as a leader in retail, sales or customer service
Understanding of local market challenges and requirements relevant to new store openings
A desire to deliver exceptional customer service
Demonstrated understanding of service excellence in a consumer environment
Excellent communication skills
Data-driven decision making
Tactical thinking
You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need
The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration
Bonus: you’ve worked at a start-up or fast growing company
Benefits at Mejuri:
A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
Semi-annual performance reviews.
Internal coaching department and learning and development to support career growth and plans for everyone.
A generous product discount!
#LI-Onsite